We want you to be completely satisfied with your purchase, and we understand that returns are sometimes necessary. You may return your order to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

Returns

We offer a 30-day satisfaction guarantee. If you have used the product and are not satisfied with the results, you may request a refund within 30 days of the delivery date.

How to Start a Return

To initiate a return, please contact our customer support team at info@oliveramartin.com.

Please provide your order number, a detailed reason for the return and, where applicable, supporting images.

Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to an error on our part or the product received is defective or incorrect, including an incorrect product variant.

Please note that shipping delays caused by customs clearance, which are beyond our control, are not considered a valid reason for initiating a return.

Once we receive the returned product, our team will inspect it to determine whether it meets the return requirements. If the return is approved, we will process a replacement or issue a refund, depending on your preference.

Exchange Requests

Exchanges are only available within the specified return period, normally within 14 days of the delivery date.

Please ensure that the product is securely packaged to prevent damage during transit.

We only offer exchanges for products of equal value. If the replacement item has a different value, the customer is responsible for paying the difference in price.

Customers are responsible for the return shipping costs.

Return Exceptions / Non-Returnable Items

All returns must meet the following conditions:

Unused: The merchandise must remain in its original condition. We cannot process returns for items that have been used or opened.

No damage: Products must not show signs of damage unless they were received in a damaged condition.

Special exception: In certain cases, we may choose to send you a replacement item without requiring you to return the original item. If you are not satisfied with the replacement item, you must return both the original item and the replacement item in order to qualify for a refund.

Please note that this is a one-time exception. Any subsequent replacements will only be issued after the relevant items have been returned.

Uncollected Packages

Uncollected packages are returned to us. For all uncollected packages, we reserve the right to charge return shipping costs, administrative fees and handling costs, currently USD $16.

Changes to This Return Policy

Olivera Martin reserves the right to modify or update this Return Policy at any time. Any changes will take effect immediately upon publication on our website.

If you have any questions or concerns regarding our Return Policy, please contact our customer support team at info@oliveramartin.com.